Frequently Asked Questions
Everything you need to know about shopping with Horatio.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally take between 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Where are Horatio garments manufactured?
Horatio is committed to ethical craftsmanship. Our collections are designed in-house and produced in certified factories across Italy and Portugal that ensure fair wages and sustainable practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Horatio pieces?
To ensure longevity, we recommend following the specific care label instructions on each garment. Generally, we advise cold washing inside out and laying flat to dry for our cotton and linen blends.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.