Returns & Exchanges
At Horatio, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and original-tagged apparel. Our goal is to ensure your shopping experience is as refined and effortless as our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags are attached and the garment is in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the exterior of your package, covering any previous shipping marks.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing